At Pan Pacific Singapore, most of the training education happens on the job and the associates – as the hotel calls its staff – prefer it that way.

An ITE Certified On-The-Job Training (OJT) Centre, it has developed specific blueprints OJT blueprints for key work tasks. Even if there is a classroom session, it is deliberately designed to be interactive to help the associates learn better It was among the first to adopt the Tourism & F&B Workforce Skills Qualifications Systems - so that associates can receive national certification after undergoing training at the hotel.

With a strong people development system in place, it has been able to maintain high productivity levels.